Last updated: November 5, 2026
These Membership Terms are supplemental terms under Section 11.10 of the Meela Consumer Terms of Use (the "Terms") between you and Meela, Inc. ("Meela," "Company," "we" or "us"). They prevail over Section 5.3 of the Terms for paid Meela memberships. Capitalized words not defined here have the meanings given in the Terms. These Membership Terms take effect on November 5, 2026 for new members and on December 5, 2026 for existing members.
(a) Plans. Membership is offered as an annual plan ($119 per year) or a monthly plan ($24 per month), billed in advance to your payment method on file. Current benefits, including ride discounts and access to Concierge Services, are described at meela.ai/pricing. Prices may vary by promotion or partner program.
(b) Automatic renewal. YOUR MEMBERSHIP RENEWS AUTOMATICALLY at the end of each term for the same term length, at the then-current price, and we will charge your payment method on file until you cancel. We will tell you at least 30 days before any price increase takes effect. For annual plans, we will send a reminder by text or email between 15 and 45 days before each renewal, with the renewal date, the price and how to cancel.
(c) Free and discounted introductory periods. If your membership starts with a free or discounted period, we will tell you before you enroll how long it lasts, the price you will pay afterward and the date of your first full charge. Your paid membership then starts and renews automatically under Section (b) unless you cancel before that date.
(d) The Meela Promise. If you cancel within 14 days of your first membership payment, we will refund that membership payment in full. The Meela Promise does not cover Third-Party Provider charges, ride fares or concierge fees for Requests already placed, and it applies once per member.
(e) How to cancel. You can cancel anytime by calling Meela at (844) 900-1056, texting Meela, or emailing support@meela.ai. Cancellation takes effect at the end of your current term, and you keep your benefits until then. Outside the Meela Promise window, membership fees are not refunded for partial terms, except as required by law. We will confirm your cancellation by text or email.
(f) Failed payments. If a membership charge fails, we may retry it and may pause Concierge Services and member pricing until payment succeeds.
(g) Sponsored memberships. If a Care Entity or other partner pays for your membership, its agreement with us governs billing and renewal, and Sections (b) through (f) apply only to charges you pay.
Contact. Questions about your membership? Email support@meela.ai or call (844) 900-1056.