Meela Rides is a service that gets you a ride with just a phone call. Call the number, say where you want to go, and a friendly voice on the line takes care of the rest, no apps, no buttons, no screens to figure out.
Once you have an account and a card on file, you can call Meela at our standard business hours at 844-415-5550. Simply tell me where you would like to be picked up and where you would like to go, and she'll confirm the price as well as the details about the ride before completing the booking.
No. Meela is desgined to work entirely by phone call. If you can make a phone call, you can request a ride.
Your ride is provided through one of our TNC like Uber and Lyft. They will match you with a vetted driver in their network who has been background checked. Meela handles the request and keeps you updated by phone the whole way.
Meela does everything we can within to provide transparency around pricing.
We apply a service fee on top of the cost of the ride. For the most accurate Service Fees schedule go to meela.ai/pricing.
Call Meela back any time, before, during, or after your ride, and help will be sorted out or you will be connected to someone who can. We are always just a phone call away.
Call Meela back any time, before, during, or after your ride, and help will be sorted out or you will be connected to someone who can. We are always just a phone call away.
Getting started with Meela is quick and easy, just visit https://www.meela.ai/sign-up to sign up!
Meela membership is $99 per year, billed annually, which works out to $8.25 per month. A month-to-month plan is available at $19 per month.
Membership covers the concierge experience. Ride prices are not included. The fare is passed through directly from the transportation network that provides your ride, whether that is Uber or Lyft, plus Meela's service fee. Both are confirmed with you before you book, and the full service fee schedule is at meela.ai/pricing.
As a member you save $5 off each of up to two one-way rides every membership month, which is $10 off a round trip. Your membership month runs from the date you subscribe, not the first of the calendar month, so your savings reset on that same date each month. The discount applies to your total ride charge, is applied automatically when you book, and does not carry over to the next month.
Membership renews automatically until you cancel, and you can cancel at any time.
Meela Rides is a service that lets your loved one get a ride with a simple phone call. A friendly voice takes the request, confirms the details out loud, and arranges the car. It gives them independence for errands, appointments, and visits, without needing to learn an app.
You can set up their account and preferences for them, including saved addresses, favorite destinations, and any special assistance notes. Once it is set up, they only need to make a call.
Yes. You can choose to receive a notification when a ride is booked, when it begins, and when your loved one arrives safely.
Yes. You can manage billing so your loved one never has to handle payment details themselves. If you would prefer to have them add their credit card information instead, that is also an option. Just do not add your card information during the sign up flow, and instruct them to add it in when they are validating their account.
Rides are provided through Uber's Lyft's network, which require background checks and vehicle standards for every driver. Meela Rides adds an extra layer of care by confirming details out loud before every trip and additional checks on each ride.
Meela charges a straightforward, upfront service fee on top of the standard fare. Billing goes to whichever payment method you set up, so there are no surprises for either of you.
Absolutely, Meela can be used for transportation to and from medical appointments and can help promote older adult independence, so that you just need to call them when they're at the doctor, not be part of the entire journey.
Families generally find the per trip cost manageable when weighed against the time and stress it saves, and it is usually within reach for a parent to cover themselves. Meela Rides adds one simple, upfront service fee, so there is never a surprise on top of the fare.
It’s very common for people to feel unsure at first:
We recommend sitting down with your parent or loved one and explaining to them how simple and easy the service is to use and how it will further their independence.
For any questions or assistance with Meela you can
Email: support@meela.ai
Yes. You can choose to get a notification when a ride is booked and when your parent arrives safely, so you have peace of mind without needing to check in on every single trip.