We are committed to protecting your privacy and ensuring that your experience with our AI companion service is both safe and beneficial. Transparency is a core value at Meela, and this document is intentionally designed to be simple and easy to understand, ensuring that you are fully aware of what data we collect, how we use it, and who can access it. This document explains how we collect, use, and share your information, particularly regarding sensitive topics such as mental and physical health, self-harm, facility feedback, call metadata, and engagement metrics.
Personalization: We collect data about your interactions and calls to create a more personalized experience with Meela, tailoring conversations to your interests and preferences, such as hobbies or topics you enjoy. By understanding your likes and dislikes, we provide relevant content and allow our AI to learn and adapt over time, making interactions more engaging and meaningful. This continuous learning process ensures that Meela becomes more attuned to your needs, offering a customized experience that aligns with your lifestyle.
Safety and Well-being: Your safety and well-being are our top priorities. We monitor conversations for any signs of distress or self-harm, allowing us to provide timely support and alert authorized personnel if necessary. Our service includes protocols for handling emergencies, ensuring that appropriate actions are taken quickly to safeguard your health. This proactive approach allows us to offer emotional support and encourage reaching out to caregivers or family members for additional help when needed, promoting a safe and supportive environment.
Facility Improvement: We collect feedback about the facility to inform management about maintenance issues and areas for improvement, ensuring a comfortable and well-maintained living environment. By gathering input on various aspects of the facility, we help identify opportunities for enhancements, such as dining services or recreational activities, contributing to better living conditions. Your feedback plays a crucial role in assessing resident satisfaction, allowing the facility to address common concerns and make necessary changes that enhance overall service quality.
Quality of Care: Information shared with facility staff helps develop personalized care plans tailored to your specific needs and preferences, improving caregiver interactions and strengthening relationships. By providing feedback on care quality, we assist the facility in identifying areas where caregivers can enhance their skills and effectiveness, ensuring you receive the best possible care. This continuous improvement process allows caregivers to offer more empathetic and attentive care, contributing to a more supportive and nurturing environment that exceeds your expectations.
Meela Service Enhancement: Analyzing engagement metrics, such as call duration and frequency, helps us understand how the service is used and identify areas for improvement. By recognizing which features are most popular, we can focus on enhancing those aspects and developing new features that align with user preferences. These insights allow us to make data-driven decisions to refine our service continually, ensuring that it remains relevant, effective, and enjoyable for all users, ultimately delivering a high-quality experience tailored to your needs.
Early Detection of Health Outcomes: We also collect data to detect early signals of potential health outcomes, such as cognitive decline. By analyzing conversations over time, we aim to identify deviations from a user’s established communication baseline, which may indicate early signs of conditions like dementia or Alzheimer’s disease. This proactive approach helps caregivers and family members take early action, potentially improving the individual’s health outcomes through early detection and intervention.
Conversations: Our AI service records interactions to improve and personalize your experience. These conversations are then summarized and the recordings are deleted. This is critical to make sure Meela can have context on previous conversations.
Health and Wellness Data: Information related to your health, well-being, and emotional state.
Facility Feedback: Comments or complaints regarding the facility, such as maintenance issues (e.g., “My air conditioner is broken”) or care feedback.
Engagement Metrics: High-level metrics such as the amount of time spent on calls and frequency of interactions to enhance service delivery.
Assisted Living Facility Staff: May access data for caregiving purposes, ensuring your health and well-being, and ensuring you’re receiving the best feedback and care from the facility.
Authorized Family Members or Guardians: Individuals you designate may receive updates about your general well-being and any potential concerns.
The following table is designed to clarify the levels of access different individuals and entities have to your information when interacting with our services. This breakdown will help you understand who can view and manage various types of data, ensuring you are well-informed about the privacy and handling of your information with Meela.