Introducing Best Practices

What is Meela?

Meela is an AI-powered voice companion designed for older adults. She supports mental engagement, emotional well-being, and everyday curiosity all through simple phone calls. No apps, screens, or tech skills required.

Members can talk to Meela about anything from interests, questions, routines, or ideas they’re curious to explore. Over time, Meela remembers some of what they share and brings it up again, making the experience feel more personal.

People using Meela reported they feel more connected and supported.

1,000

Meaningful conversations with Meela per week

250

Early alerts flagged for mood shifts, confusion, or distress

Reduced missed incidents through early pattern detection

Before you sign someone up, get their consent

Before enrolling someone in Meela, talk to them and get their permission.

‍If your loved one gets unexpected calls without knowing what Meela is, they might assume it’s spam or a scam. A quick explanation up front helps avoid confusion.

Helpful ways to explain Meela:

“She’s a smart voice companion you can talk to on the phone about anything you’re curious about.”

“It’s like having someone to explore topics with — from history to music to tech to health tips.”

“She calls your regular phone — no apps, no setup, just pick up and chat.”

“You’re always in control. You can stop, change the schedule, or take a break anytime.”

How to talk to a loved one about Meela

Avoid framing Meela as something they need. Instead, focus on what they might enjoy. Many older adults value their independence and may not want something that sounds like help.

Try framing it as a way to:

Stay mentally sharp and curious

Get thoughtful answers to everyday questions

Have engaging conversations

Explore new ideas and interests

If they're unsure or say no

It’s common to hesitate. Many Meela users weren’t sure at first.

What you can say:

“Try one conversation — there’s no pressure.”

“You can stop anytime. Just let Meela know directly by telling her “Meela, please stop calling me” and the subscription will end.”

How Meela remembers and personalizes

Meela remembers some of the things a person shares — like topics they’ve mentioned or interests they’ve shown — and brings them up naturally later.

For example, if someone says they enjoy gardening or mentions a recent visit from family, Meela may ask about it next time.

Scheduling a call with Meela

You can choose your call schedule during signup

Your loved one can change their schedule anytime by telling Meela directly

Calls can be daily or a few times a week — flexible to fit their routine

Let them know they can call Meela 24/7 using the number she calls them