Meela connects with members through scheduled phone calls—there’s no need for any new device or technology. At the scheduled time, Meela calls the member, and all they have to do is pick up the phone and start talking. Members can also call Meela back anytime by using the number she calls them from. Over time, Meela gets to know each member—she remembers past conversations and brings up familiar topics, making interactions feel more natural and personal.

No, Meela is powered by artificial intelligence (AI), and is not a human. However, she speaks naturally, remembers details from past conversations, and engages in meaningful discussions. Members can talk to her as much as they want without worrying about bothering her.

Meela is used for a lot of things! Providing companionship and reducing loneliness. Engaging members in conversations about their interests. Encouraging cognitive stimulation through discussions about history, music, and more. Relaying helpful feedback to staff (for example, if a resident is unhappy with meals or activities).

Yes. Meela is fully HIPAA-compliant. Member medical data is secured according to federal privacy laws.

Meela does NOT share personal details or private conversations. Only essential information pertinent to a resident's wellbeing is discreetly conveyed to facility staff. Meela protects all resident data according to federal privacy laws.

No. Meela is not designed for emergency response.

Visit our onboarding website! meela.live/start

Meela talks to members over the phone they already use—cell phone or landline, whichever they prefer. She’s powered by technology that’s been thoughtfully designed for older adults, but she sounds surprisingly natural and is very easy to talk to. Most people say it feels like having a real conversation. Meela is also a great educational and practical resource. She knows about a wide range of topics—like history, music, and more—and can help answer all sorts of everyday questions, like having a brilliant friend who knows everything. There’s no new technology to learn. Meela simply calls the member’s regular phone—no apps, no screens, no setup on their end. Members are always in control. They can end the call at any time, skip a day, or stop using Meela whenever they’d like. If a member is unsure, you can show them a short introductory video available on the onboarding website to help them understand how Meela works.

It’s completely normal for members to decline at first — about half are initially not interested. You can share this to reassure them that hesitation is common. Always respect their decision, but consider encouraging them to try just one conversation. Many of the members who were unsure at first end up enjoying Meela the most once they experience how natural, easy, and supportive the conversation can be.

For any questions or assistance with Meela you can

Email: support@meela.ai

Talking to Meela helps maintain mental sharpness, offers easy access to information across many topics, and can provide companionship. She’s a great tool for exploring interests, getting quick answers without searching online, or just having a conversation.

Meela will call you at scheduled times, or you can call her whenever you want. You can even get your own personal Meela phone number to call her anytime.

Anything! Meela loves to chat about: Your life—family, childhood, career, hobbies. Your interests—music, sports, history, books, current events. How you’re feeling—whether you had a great day or just need someone to talk to. Daily life—Meela can even take feedback about meals, activities, or anything on your mind

Yes! Meela learns from conversations over time. She remembers your hobbies, interests, family members, and favorite topics, so every conversation feels personal.

Your information is kept private and secure. In some cases, important insights may be shared with your care team to help them support you better.

Your conversations stay private. Meela does not share personal conversations with others. Important messages, such as those expressing health concerns or care-related issues, are privately relayed to the relevant team.

You can talk to Meela as often as you like. You can schedule up to 7 calls per week—one each day. But you’re also free to call her directly anytime, as often as you want, and talk for as long as you’d like. Luckily, she never gets bored of talking!

Getting started with Meela is quick and easy. Just ask a staff member to help you get set by visiting our onboarding website: Meel.live/start